Network Infrastructure & Strategy (NI&S) for a European Telco
TCTS partnered with this European Telco to upgrade its network circuit design, enhance its capacity management system and streamline integration and interconnection. They improved accuracy rates to 100% while reducing costs and handling times.

Cease Operations for a Large Telecom Carrier
When challenged with improving cost effectiveness while achieving stringent SLAs, TCTS has the capacity to manage cease operations out of its global delivery center for large telecom carriers.

Global Customer Service Center (GCSC) Transition - The Tata Communications Experience
During the Tata Communications/Teleglobe acquisition, TCTS unified and standardized a cost-efficient, operationally sound customer service process to satisfy both company's individual needs. In just 8 weeks, this new conglomerate experienced unprecedented results in overall company productivity.

CyberPass: Converged BSS Solutions - The Tata Communications Retail Experience
The Tata Communications broadband, dial-up and content businesses lacked operational consistency due to differing access and billing systems. TCTS implemented the "CyberPass - Converged BSS platform" across all service offerings to unify infrastructure, billing and customer-related complexities.

Voice NGN - The Tata Communications Experience
When Tata Communications decided to shift its voice services from a traditional network to a Next Generation Service architecture, they relied on TCTS to orchestrate proper deployment. Confronted with numerous challenges, TCTS structured an intelligent roll-out process which provided operational cost benefits and enabled service differentiation to attract and retain customers.

Content Services - The Tata Communications Experience
TCTS partnered with Tata Communications to help develop a collaborative approach in growing their content solutions customer base. Learn how TCTS successfully generated new revenue streams and exceeded expectations.

Wi-Fi - The Tata Communications Experience
TCTS' well-proven process in Wi-Fi enablement can work successfully for any large carrier or enterprise looking to achieve seamless internet connectivity. With the necessary skill set, TCTS delivers a variety of benefits to customers in India and around the world.

A Case Study in International Project Management - Tokyo Otemachi PoP
To satisfy a variety of geographical needs, TCTS implemented a 3-phase capacity upgrade to enhance large-scale project management capabilities.

Global Network Management Center Transition - The Teleglobe Experience
During the Tata Communications/Teleglobe acquisition, TCTS successfully led the migration from the Global Delivery Center in Pune, saving costs and improving operations for both companies.

Signaling Transfer Point (STP) Integration Project for creating a Global Footprint
When challenged to meet cross-regional customer demands and establish new market capacity, Tata Communications leveraged TCTS' knowledge and expertise of the Indian market to commission the STP integration process.

Order Management for Large European Carrier
A giant European-based telecom operator required a solution to improve efficiency and overcome business process challenges. TCTS was able to provide multi-site management and improve system capabilities.

Route Management Transition: The Teleglobe Experience
During the Tata Communications/Teleglobe acquisition, TCTS implemented and monitored long-term and short-term Route Management solutions among operations in 6 regions, to maintain quality of service at optimal cost.

Tata Communications Network OSS Project
During a critical growth period, Tata Communications required an integrated approach to manage internal operations across a variety of business areas. TCTS customized a Network OSS solution to align business objectives companywide.

Tata Communications WiMAX Rollout - Ushering in the Wireless Broadband Revolution
In the pre-launch phase of Tata Communications' product rollout, TCTS initiated a comprehensive launch plan to streamline service development and implementation processes, delivering quality rollout and product compliance.