Robotic Process Automation or RPA solutions has become synonymous with process automation. The telecom industry routinely struggles with inconsistent data, low operational agility, and high OpEx and CapEx.
Tata Communications Transformation Services’ Neo AutomataTM RPA Solutions is custom-built and can automate any type of activity that is repetitive or rule-based. It reduces processing errors caused by human oversight by a large margin, resulting in accelerated service delivery and significant cost savings for the business.
But that’s not all.
The real benefit of Neo AutomataTM RPA lies in its impact on customer satisfaction.
Neo AutomataTM RPA uses RPA software tools – known as software robot or “bot” – for processing large transactions. It mimics the way a human user would perform a task. Since the bots interact with individual systems like a human user, no complex system integration is required. The more intelligent a bot, the more it learns from its mistakes and performs the task with amazing precision.
The TCTS automation practice has over 200+ RPA experts and 1,000+ telecom SMEs. The offerings include:
Users of the TCTS' Neo AutomataTM RPA solutions suite have observed remarkable improvements in terms of performance, margins and customer appreciation:
70-80% reduction in processing cost
100% reduction in Human error rate
20-30% reduction in cycle time
Enhanced customer satisfaction
ROI in 4-5 months
Delivering enhanced customer experience with Neo Automata™ RPA
Improving average handling time by 50%
Improving efficiency and accuracy using Neo Automata™ RPA
Inventory Accuracy Process
Unified Service Assurance