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We are closely monitoring the COVID-19 situation with the safety of our employees and business continuity for our customers and partners, our top priority. We regularly communicate best-practice advisories and have put in place precautionary measures to protect our employees and ensure business continuity for our customers and us. This page includes answers to some of the questions you may have about our business continuity plans. We hope this is helpful to you. We will maintain this page and update it regularly as conditions change.

Covid FAQs

Q1. What measures has Tata Communications Transformation Services put in place to protect and limit exposure of its employees, customers and partners to COVID-19 in the workplace?

As a company, we closely monitor the COVID-19 situation, with the safety of our employees and business continuity for our customers and partners our top priority. We regularly communicate best practice advisories and have put in place precautionary measures to protect our employees and ensure business continuity for our customers and us, including:

  • The implementation and continuation of work from home for all employees globally, except for some essential roles that need to be conducted from an office or on location for critical network maintenance. In these cases, arrangements have been made to ensure their safety and protection.
  • Globally, as businesses gradually reopen, we continue to prioritise virtual meetings and events and are assessing face to face business meetings and travel requests based on business needs and customer requirements, in compliance with local government policies, applicable laws, rules and regulations and bearing in mind all safety precautions

Tata Communications Transformation Services had moved into a remote working mode since the first wave. We have implemented COVID19 specific measures, including app-based daily check-ins, daily manager connects, awareness and well-being sessions, increased medical support, etc., A variety of virtual collaboration environments and unified communication and collaboration technologies are widely adopted within our company.

Q2. How prepared is Tata Communications Transformation Services in managing risk, and business continuity as the COVID-19 situation evolves in certain countries?

We assure you that the safety of our employees and business continuity for our customers and partners is our top priority. We have robust processes and procedures in place. As businesses worldwide define ways to safely and gradually reopen, we continue to work through our preparedness on various scenarios as part of our business continuity plans.

We are committed to monitoring the situation closely, taking into account local government mandates and decisions. We have planned for a range of outcomes as the situation continues to evolve.

As part of our business continuity planning and preparation, Tata Communications Transformation Services has deployed a task force – overseen by our Global Management Committee, led by our CEO – to continuously assess the COVID-19 situation. We have a clear command and control matrix, covering all functions with effective backup and resiliency. This Global Emergency Response team is also in continuous interaction with national governments and health authorities to ensure best practices in health and safety while maintaining business continuity.

Q3. How confident is Tata Communications Transformation Services of its business continuity ability with the recent escalation of COVID-19 situation?

We are prepared today and will continue to monitor the situation, evaluate our preparedness, and change our plans as the situation evolves. We have taken strict precautions to protect our people and their families while minimising any potential impact on services provided to our customers and partners due to local government mandates and regulations.

We have the experience of the last one year to ensure business continuity for our customer’s business and this experience has made our business continuity processes more robust. As part of our business continuity planning, we have a clear command and control matrix, covering all functions with effective backup and resiliency.

We are accredited and certified with several ISO standards. Our operational processes and services are audited for availability and continuity regularly to protect the services we provide for our customers. There are no known non-compliances or restrictions that would prevent us from executing our relevant business continuity plan promptly.

Finally, we are actively engaging with the third parties and partners that support us in strengthening our operations' continuity and minimising impact as local government mandates and regulations continue to evolve with the situation.

Q4. Is Tata Communications Transformation Services set up as a business to manage its business operations remotely (working from home) as part of its business continuity plan?

Given our robust infrastructure, we have implemented work from home for all employees globally, and 90% of our workforce is working remotely, except for some essential roles that need to be conducted from an office or on location for critical network maintenance. In these cases, arrangements have been made to ensure their safety and protection.

Tata Communications Transformation Services had moved into a remote working mode since the first wave. We have implemented COVID19 specific measures, including app-based daily check-ins, daily manager connects, awareness and well-being sessions, increased medical support, etc.,

A variety of virtual collaboration environments and unified communication and collaboration technologies are widely adopted within our company.

Q4. To date, has there been any impact on Tata Communications Transformation Services' business or services due to the COVID-19 situation?

Our business remains fully functional. Our teams continue to work tirelessly to minimise any effect that the COVID-19 situation has on our operations while maintaining our service level agreements.

The situation continues to evolve at a pace. As governments worldwide implement new measures to contain this public health crisis while finding safe ways of getting back to business, we have been prepared and remain fully committed to monitoring the situation, evaluating our preparedness, and changing our plans where needed.

We have been communicating with our customers and partners and will continue to do so as the situation evolves.

Q5. How does Tata Communications Transformation Services plan to communicate with customers and partners if there is an anticipated or actual impact to services due to the COVID-19 situation?

Our teams continue to work tirelessly to minimise any effect that the COVID-19 situation has on our operations while maintaining our service level agreements.

As governments worldwide implement new measures to contain this public health crisis, we have been prepared and will continue to monitor the situation, evaluate our preparedness, and change our plans where needed.

We have been communicating with our customers and partners and will continue to do so as the situation evolves.

Q6. Who can I contact for more information?

Please reach out to your Account Manager / Delivery Manager.

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