Overview

The way we work has changed now as remote working is no longer a trend. Our UCC solutions help operators activate a resilient, flexible workforce who can access their trusted enterprise applications across devices, anytime, anywhere. Unified Communication and Collaboration (UCC) presents an opportunity for Telcos to introduce a set of tools that include, instant messaging, email, voice, video calls, web conferencing, document sharing and enterprise telephony for an integrated user experience. Tata Communications Transformation Services (TCTS), with years of experience in system integration and managed services enable Telcos to deliver professional managed services for digital workspaces.

Better average
revenue per user

Meet the growing
demand for Collaboration

Flexible engagement
model

Our Solutions

Plan and Deliver

Design, assess & prepare
Deploy, enable, enhance & adopt
Hybrid inter-operate & feature parity

Optimization Services

Network Readiness Assessment
Remediation & Security Audit
Performance Monitoring

Enablement

Quality & Program Management
Transition Activities & Project Management
Adoption Services

Testing Services

Test Cases Creation
Functional & Feature Testing

Operate

Proactive Monitoring
End to end assurance/SLA
Field Service
Legacy Product Support
Periodic Audits & Performance reporting
Proactive, Reactive and Reporting Services

Legacy Migration

Migration to Microsoft Teams/SFB Server or Cisco HCS
Consolidation of various UC Workloads

Quality of Service

Quality of End User Experience
Optimization of Mean Opinion Score(MOS)

UC Foundry Services

Microsoft SFB and Teams (including phone system and direct routing)
Cisco UCM and Contact Center
Avaya CM and Contact Center
Nextgen Video with Cisco HD-VC – CMS, TMS & Collab Edge

Cisco Hosted Collaboration (HCS) and HCS Contact Center (HCS-CC)

Microsoft 365 Collaboration

Network Readiness Assessment (for UCC Workloads)

People Experience

Cisco Certified Network Associates
(CCNA – Collab)
Cisco Certified Network Professionals
(CCNP - Collab)
Cisco Certified Network Professionals
(CCNP – R & S)
Cisco Certified Internetwork Expert
(CCIE - Collab)
Cisco Certified Internetwork Expert
(CCIE – R & S)

Microsoft Certified Technology Specialists (MCTS)
Microsoft Certified System Engineers (MCSE)
Microsoft Certified Professionals (MCP)
Microsoft Certified System Administrators (MCSA)
Skype Operational Framework (SOF) certified Specialists

Avaya Certified Experts (ACE)
Avaya Certified Support Specialists (ACSS)
Avaya Certified Implementation Specialist (ACIS)

Ribbon Communications SBCs Trained Professional
AudioCodes SBCs Trained Professionals

Value Proposition

Best in class and certified professionals
Strong global presence with key engagements in North America, Europe & APAC
Standard and customized white labeled UCC service for channel partners with an end to end or ala-carte modules
Vendor agnostic, expertise on multiple vendor platforms ex. Microsoft, Cisco, Avaya, etc., with strong relationship with OEMs
Proven expertise in on-premises, hybrid and cloud based UCC bundle with network management, optimization & strong partner eco-system
Tried and tested professional services, managed services and consulting services to enable CSPs in go to market for revenue generation
UCC Center of Excellence for R&D, try and experiment latest use cases, versions and complex integrations