Unified Communication and
Collaboration (UCC)

Overview

To achieve exceptional business outcomes, you need efficient digital collaboration systems. Building such complex business-critical systems that provide unified communications solutions requires deep domain expertise across technologies and platforms. Managing the complexity of such an agile environment can be daunting and expensive.

TCTS helps Communication Service Providers (CSPs) develop, implement and manage future-ready unified communication and collaboration (UCC) solutions. With 10+ years of delivering UCC services experience, we have what it takes to deliver robust communication solutions that empower your teams and significantly reduce costs.

Key Features

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SLA Adherence
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Global and Regional CSP Served
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Enterprise Customers of CSPs Impacted

Service Offerings

Next Gen Voice

Quickly ramp up your UcaaS portfolio with our white-label ready platform or integrate any global platform by leveraging our Next Gen Voice solution.

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Customer Experience Platform

Deliver enhanced omnichannel experiences across the customer journey. Choose between global platforms or our white-label-ready solutions as you optimize your Capex & Opex.

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Managed SIP

Seamlessly transform your customers’ legacy ISDN-based access line to internet-based PSTN services. Delight your customers by leveraging our end-to-end managed services.

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Success Stories

Optimising The UCC Performance The telco offers a pair of premium UCC solutions to a large enterprise customer. The UCC solutions were moved from on-premises to the cloud, but the telco’s IT staff faced challenges in scaling the systems to meet the enterprise’s changing demand. Read More Transitioning Enterprise Customers from On-Premises Unified Communications (UC) to the Cisco UC Cloud for a Global Tier-1 Telco Provided end-to-end interconnect and management service, including monitoring, controlling and maintaining the ground-based communication network to ensure uninterrupted communication between the satellite and IoT network. Read More

Latest Insights

Impact of COVID-19 on telecom outsourcing industry

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