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Overview

The way we work has changed now as remote working is no longer a trend. Our UCC solutions help operators activate a resilient, flexible workforce who can access their trusted enterprise applications across devices, anytime, anywhere. Unified Communication and Collaboration (UCC) presents an opportunity for Telcos to introduce a set of tools that include, instant messaging, email, voice, video calls, web conferencing, document sharing and enterprise telephony for an integrated user experience. Tata Communications Transformation Services (TCTS), with years of experience in system integration and managed services enable Telcos to deliver professional managed services for digital workspaces.

Better average
revenue per user

Meet the growing
demand for Collaboration

Flexible engagement
model

Our Solutions

Plan and Deliver

  • Design, assess & prepare
  • Deploy, enable, enhance & adopt
  • Hybrid inter-operate & feature parity

Optimization Services

  • Network Readiness Assessment
  • Remediation & Security Audit
  • Performance Monitoring

Enablement

  • Quality & Program Management
  • Transition Activities & Project Management
  • Adoption Services

Testing Services

  • Test Cases Creation
  • Functional & Feature Testing

Operate

  • Proactive Monitoring
  • End to end assurance/SLA
  • Field Service
  • Legacy Product Support
  • Periodic Audits & Performance reporting
  • Proactive, Reactive and Reporting Services

Legacy Migration

  • Migration to Microsoft Teams/SFB Server or Cisco HCS
  • Consolidation of various UC Workloads

Quality of Service

  • Quality of End User Experience
  • Optimization of Mean Opinion Score(MOS)

UC Foundry Services

  • Microsoft SFB and Teams (including phone system and direct routing)
  • Cisco UCM and Contact Center
  • Avaya CM and Contact Center
  • Nextgen Video with Cisco HD-VC – CMS, TMS & Collab Edge

Cisco Hosted Collaboration (HCS) and HCS Contact Center (HCS-CC)

Microsoft 365 Collaboration

Network Readiness Assessment (for UCC Workloads)

People Experience

  • Cisco Certified Network Associates
    (CCNA – Collab)
  • Cisco Certified Network Professionals
    (CCNP - Collab)
  • Cisco Certified Network Professionals
    (CCNP – R & S)
  • Cisco Certified Internetwork Expert
    (CCIE - Collab)
  • Cisco Certified Internetwork Expert
    (CCIE – R & S)
  • Microsoft Certified Technology Specialists (MCTS)
  • Microsoft Certified System Engineers (MCSE)
  • Microsoft Certified Professionals (MCP)
  • Microsoft Certified System Administrators (MCSA)
  • Skype Operational Framework (SOF) certified Specialists
  • Avaya Certified Experts (ACE)
  • Avaya Certified Support Specialists (ACSS)
  • Avaya Certified Implementation Specialist (ACIS)
  • Ribbon Communications SBCs Trained Professional
  • AudioCodes SBCs Trained Professionals

Value Proposition

  • Best in class and certified professionals
  • Strong global presence with key engagements in North America, Europe & APAC
  • Standard and customized white labeled UCC service for channel partners with an end to end or ala-carte modules
  • Vendor agnostic, expertise on multiple vendor platforms ex. Microsoft, Cisco, Avaya, etc., with strong relationship with OEMs
  • Proven expertise in on-premises, hybrid and cloud based UCC bundle with network management, optimization & strong partner eco-system
  • Tried and tested professional services, managed services and consulting services to enable CSPs in go to market for revenue generation
  • UCC Center of Excellence for R&D, try and experiment latest use cases, versions and complex integrations

Case Studies

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