Nivetha R
Jr. Customer Service Executive
- How has your experience been at TCTS? How has it supported your growth aspirations?
TCTS has been key to my professional growth, providing opportunities to work on challenging projects that helped me develop new skills. The company’s focus on innovation and excellence aligned with my career goals, while the support from colleagues and leadership, along with training programs and mentorship initiatives, strengthened my abilities and confidence in my role. - Can you describe a situation where you and your team overcame a significant challenge and how it reflected TCTS’s values?
I tackled the challenge of improving customer service efficiency as inquiry volumes grew and knowledge management became complex. By collaborating with my team to centralize the knowledge base and equip agents with accurate information, we enhanced response times and customer satisfaction. Innovation drives me at TCTS, where streamlined processes and real-time support tools reinforce our commitment to excellence and customer-centricity. - How does TCTS foster collaboration and teamwork among its employees, and how has this benefited your projects?
TCTS values collaboration, and from day one, I’ve worked with a supportive team eager to share knowledge. This teamwork has been essential in identifying challenges, brainstorming solutions, and successfully improving customer service processes, leading to more efficient service delivery and stronger outcomes. - What has been the one factor that has influenced your work and overall experience at TCTS?
TCTS’s commitment to excellence has been a major influence on my work. It has instilled a sense of pride and responsibility in me to always strive for the best. This commitment is reflected in the improvements we have made to our customer service processes, resulting in a 30% improvement in response times and a 25% increase in customer satisfaction scores. By upholding high standards and continuously seeking ways to improve, we have been able to deliver exceptional service to our customers.
