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Operators worldwide are under huge pressure to optimise cost, build efficiencies and grow business. They are prioritising how quickly they can scale network capacity, efficiently manage cost, bring in right infrastructure and stand out among the competition. However, the challenges most operators face today include – inability to change with the market conditions, unable to leverage the present systems to full capacity, and increasing gaps in overall systems.

TCTS is better positioned to address the challenges faced by operators since we are vendor neutral, multi-vendor telecom managed services partner with a telco lineage and have experience of managing complex networks globally. TCTS can play a major role in these changing operator requirements by providing holistic solutions that identify gaps, implement and operate to its full capacity.

The following are the services we offer in Tools & Automation :
  • CEM
  • Analytics
  • GIS
  • Inventory Management
  • Service Fulfillment
  • Service Assurance
  • OSS Consulting & Transformation

Market Forces

One clear market disruption that we see currently is - OSS will not be driven with network changes, but changing business scenarios. Today's OSS demands modular and reusable architecture, which can be quickly deployed for rapidly changing networks. Therefore, CSPs need business orientation while deciding for network facing solutions.

The other factor that can add to operators’ woes is merger & acquisitions. As it happens with every M&A, operators will bring with them their own new set of systems and tools. Additionally, most of the operators do not rely on a single supplier because of changing technology and cost benefits. Joint ventures are another area where operators want to leverage each other strengths and OSS becomes a challenge.

With these dynamic changes, the basic firmware over which a CSP depends is its tools and system.

Key Service Offerings

TCTS offers OEM agnostic solutions, quickly adaptable complete eco-system for the OSS - be it a Greenfield implementation or OSS consolidation & transformation due to M&As or a quick cost-effective solution for a joint venture.

TCTS not only provides a right set of tools, but also helps customers in identifying gaps, best fit tool, implementation and integration and then operation of these systems for years to come.

Our tools and automation services include the following:
  • Inventory management
  • Service fulfillment solutions
  • Service assurance solutions
  • Sales enablement solutions
  • OSS consulting and transformation
  • GIS solutions
  • Analytics
  • CEM

These tools help scale quickly. Scalability is another important requirement - both horizontally and vertically. The solution lies in developing an ecosystem based on standard protocols, instead of dedicated OEM specific solutions.


  • Quick rollout – no time is wasted in experimentation and finding a right solution
  • Cost saving – no waste of money on obsolete features and tools
  • Best OSS exploitation – getting maximum out of existing tools and solutions
  • Proven success stories in inventory management -- tried & tested solution, holistic solution, first time right implementation, vendor and technology agnostic
  • Inherent telecom expertise – TCTS is a 100% subsidiary of TATA Communications Ltd, only tier 1 IP service provider across all 5 continent and a leader in Gartner Magic Quadrant consistently for 3 years
  • Long journey transformation – TCTS has a long journey of transforming fulfillment, service assurance, sales enablement in a multivendor and multi-technology environment
  • E2E managed solution – TCTS takes ownership for end-to-end solution encompassing business analysis, user management, application deployment, etc.

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