About the Client
Indian multinational conglomerate
Challenge
As a global conglomerate with a diverse portfolio spanning industries, the client has always been committed to innovation and operational excellence. To support its expansive digital ecosystem, it sought to enhance its Security Operations Centre (SOC) for greater agility, resilience, and efficiency. However, the existing SOC faced challenges with frequent escalations, high manual intervention, and fragmented workflows, limiting its ability to respond swiftly to emerging threats.
To continue setting industry benchmarks in security and operational performance, the client aimed to build a next-generation SOC that would leverage automation, strengthen threat detection, and drive seamless collaboration across teams.
Solution
Strengthening Security Infrastructure
To build a proactive defence, the client integrated a suite of advanced security technologies, including:
- Next-generation firewalls and Intrusion Prevention Systems (IPS) to safeguard network perimeters
- Advanced Threat Detection (ATD) for real-time threat identification and mitigation
- Web Application Firewalls (WAF) and DDoS Protection to secure web-facing applications
- Endpoint Detection and Response (EDR) to enhance endpoint visibility and protection
- Secure VPN solutions to enable safe and seamless remote access
Automating and Optimizing Processes
Manual intervention was significantly reduced by implementing AI-driven automation across key SOC workflows, including:
- Automated threat detection and response, minimizing incident resolution times
- Smart ticketing and incident management, ensuring SLA compliance
- Continuous compliance monitoring, reinforcing governance and security policies
Enhancing Communication and Governance
To foster seamless collaboration across teams and reduce escalations, TCTS enabled the client to:
- Structure escalation management protocols, ensuring faster issue resolution
- Integrate governance frameworks, aligning security policies with business objectives
- Real-time analytics and performance reviews, driving continuous security improvements
Results
99.9%
System uptime, ensuring seamless service availability
40%
Fewer escalations, driven by improved automation
30%
Reduction in security vulnerabilities
35%
Decrease in manual interventions, boosting productivity & efficiency
Today, the client operates a scalable, intelligent SOC that delivers real-time threat visibility, rapid response, and operational excellence—fortifying its digital infrastructure and setting a new benchmark for enterprise security.
