About the Client
Australian Broadband Company
Challenge
The leading Australian broadband provider, faced roadblocks in integrating its Fixed Wireless sites—both brownfield and greenfield. The process required seamless configuration across RAN (4G and 5G), Transmission (Microwave links), and IP equipment. This encompassed end-to-end integration, rigorous testing, and traffic migration from legacy infrastructure to an upgraded network.
However, its incumbent OEM for integration created critical bottlenecks—a lack of support, limited visibility into the process, and an overall skill gap in managing multi-domain integrations. These challenges hampered efficiency, delayed deployments, and increased operational risks.
Solution
To accelerate network expansion while ensuring seamless integration, the provider partnered with TCTS’s offshore team. The goal: enable rapid site integration while optimizing costs and reducing reliance on OEMs. TCTS’s experts took charge of site expansions, new builds, micro sites, and fibre conversions, streamlining the entire Fixed Wireless upgrade program.
Key Integration Activities:
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Transmission Upgrades
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Migration & Testing
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IP Enhancements
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Performance Optimization & Compliance
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RAN Modernization
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Defect Resolution & Continuous Improvement
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Results
65%
Of defects resolved, minimizing site revisits
Zero
Priority-1 issues due to structured offshore change management
55%
Operational efficiency gains achieved by removing bottlenecks
100%
Cross-skilled team, removing the need for additonal resources
With a scalable, cost-effective, and fully transparent integration framework, the provider now has the agility and efficiency needed to accelerate future network expansions.
