About the Client
Indian Multinational Conglomerate
Challenge
With over 500 office locations and a rapidly expanding digital footprint, the Indian conglomerate needed a future-ready WAN management solution that could scale without compromising on security, performance, or uptime.
Requirements
Unified management across a multi-vendor MPLS WAN environment, enabling consistent performance and streamlined operations
A secure, compliant, and future-ready WAN infrastructure, with embedded vulnerability management and centralized authentication
Advanced network analytics and real-time visibility, empowering the IT team with proactive insights and faster issue resolution
High SLA adherence with minimal downtime, ensuring business continuity across all locations
Seamless integration of SD-WAN L1 support, to drive flexibility and agility at the edge
Solution
With TCTS’s expertise in managing large-scale, mission-critical networks, the client established a proactive, high-performing WAN environment that could evolve with its business.
- 24/7 Dedicated Network Desk, supported by L2/L3 engineers for real-time issue resolution
- Advanced Monitoring and Ticketing through open-source monitoring tool and TCTS’s T2R platform for streamlined incident management
- End-to-End WAN Management, covering 1,000+ WAN links and 500+ customer premises equipment (CPE), with built-in support for SD-WAN
- Security and Compliance at Scale, with 100% compliance in vulnerability assessments, hardware audits, and centralized authentication through TACACS
- SLA Governance Framework, ensuring strict adherence to resolution times and performance KPIs
Results
Resilient Network Performance
During critical events
100%
Compliance in security assessments and infrastructure hardening
99.5–100%
SLA performance achieved for high-priority incidents
Operational Agility & Visibility
Real-time performance dashboards and structured vendor management
