About the Client
Leading Private Sector Bank in India
Challenge
The bank faced operational inefficiencies due to a fragmented and reactive network operations model. Manual troubleshooting, inconsistent reporting, and misaligned resources led to prolonged issue resolution times and delays in audit readiness.
With over 7,000 branches and increasing digital banking demands, the need for a scalable, intelligent, and proactive network management model became critical.
Solution
The Bank partnered with TCTS to modernize its network infrastructure through a managed services model centred on predictive maintenance and real-time network visibility. TCTS deployed a 5-step transformation framework:
- Assessment & Gap Analysis – Evaluated the existing environment, identified gaps, and defined use cases.
- Design & Baselining – Developed a scalable network architecture and established baseline KPIs.
- Monitoring & Management – Implemented a unified performance portal to enable 24/7 visibility.
- Optimization & Evolution – Leveraged analytics for continuous policy and capacity improvements.
- Continuous Optimization – Enabled data-driven decisions to enhance agility and service quality.
Results
70%+ Reduction in Manual Intervention
Automation of device resets, ticketing, and troubleshooting accelerated support and minimized operational overhead.
Improved SLA Governance
Real-time dashboards and customized reporting improved SLA compliance and audit preparedness.
Enhanced Branch Connectivity
Managed Wi-Fi and real-time insights delivered a seamless and efficient user experience across the bank’s nationwide network.
By embracing intelligent automation and unified network management, the bank has set a new benchmark for operational excellence, driving a resilient and future-ready infrastructure.
