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Overview

Today MVNOs and MNOs are being served by a fragmented market of Mobile Virtual Network Enablers (MVNEs) ranging from large scale global vendors, system integrators and a large number of small specialist providers and niche players.

With growing pressure to win new businesses, the MVNE (enabler party of MVNO) market is becoming increasingly commoditized and competitive. As the product offerings of MVNOs and MNOs evolve, so too must the propositions of MVNEs if they are to succeed. This viewpoint explores the challenges and opportunities for MVNEs seeking to differentiate and drive incremental revenues.

Market Forces

MVNEs need to extend their services beyond traditional OSS / BSS platform solutions such as the service fulfillment, network inventory management, service assurance, subscriber management and channel management to serve these needs.

Key Service Offerings

Combining strategic thinking, robust analytics and practical experience, TCTS with its tailor-made unique propositions of consulting services and managed solutions enables MVNO/MVNE to overcome the specific challenges encountered by MVNO / MVNE industry

  • MVNO/MVNE strategy development and launch support
  • Establishment of platform requirements for new MVNOs and sub-brands
  • Vendor selection for MVNO and MNOs looking to engage with MVNO services
  • MVNO/MVNE planning (network & services)
  • Build, Operate and Transfer Managed Services solution
    TCTS provides a comprehensive solution targeting not only customers that are looking to accelerate their network & service deployment, but also those who want to reduce operational risk when introducing next generation technology into their network.

    Service assurance and service delivery
    TCTS can manage and maintain all components of your network, services and mobile application platforms delivering best-in-class service assurance, service delivery processes such as network operations center, service operations center, order management, inventory management, change management requirements

    Customer care services
    TCTS outsourced Customer Care / Call Center services helps you establish a high-performing inbound call center with bi-lingual customer service representatives to handle technical support, product/service inquires, order taking & processing, sales campaigning, customer retention, overflow calls from your in-house or external call centers. We understand your customer-centricity and see ourselves as part of your business while delivering excellent service level call center outsourcing

Value Propositions

    TCTS Managed Services Blueprint Model

    TCTS Managed Services Blueprint Model

    TCTS Value Creation and Capability Enablers

    TCTS Value Creation and Capability Enablers

    Matured Operations Delivery Solution During Transfer

  • Customer will gain full advantage of mature operations delivery model and robust transfer method at time of transfer
  • Fully trained manpower resulting in no knowledge gaps at time of transfer
  • All operational processes in place and running to set performance levels with measurement and reporting in place
  • Full transfer program plan and team used to mitigate and manage all risk aspects of transfer (HR, process, tools, governance, licenses, third-party management)

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