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Overview

Managing your business on your fingertips is all about how effectively Lead to Order (L2O) process is being managed in your organization. Effective management of Lead to Order process ensures seamless integration of Sales, Order Management, and Service Delivery Processes during customer Lifecycle Management. It also ensures end to end view for measuring business performance and required actions to be performed for revenue acceleration. "Lead to Order Management" Solution is based on TCTS deep understanding of Telecom B2B domain, Lean principals, Automation Challenges.

Lead to Order Management will improve operational efficiency that will lead to enhanced customer experience. Effective management of L2O process ensures seamless integration of Sales, Presales, Product, Order Management and Service Delivery Processes during customer Lifecycle Management. It also ensures end to end view is available for measuring business performance and required actions are performed for revenue acceleration.

TCTS has proven experience in transformations and introduced "Lead to Order Management" for managing L2O process. "Lead to Order Management" embraces L2O framework and creates visibility at every step of the process and facilitates business teams with end to end visibility. This solution is based on TCTS deep understanding of Telecom B2B domain, Lean principals and Automation Challenges.

Lead to Order Management addresses the entire spectrum of customer experience.
  • Sales Opportunity Management
    - Create opportunities from accounts
    - Track opportunity by closure date and follow up date
    - Close the opportunity after all dependent tasks are closed
    - Segregation of opportunities into various buckets
    - Opportunity flow from one stage to another
  • Pre-Sales Management
    - Check opportunity movement and updates
    - Fire tasks for various activities
    - Update & complete task for various activities
  • Order Management
    - Movement of opportunities tagged as 'closed wins' to the order desk
    - Order verification
    - Upload of order related documents
    - Order entry
    - Project / program manager assignment
  • Service Delivery
    - Queue for project manager for orders
    - Service delivery workflow and task assignment
    - Task update and completion
    - Visibility of updates to project manager
    - Customer acceptance and bill start date update by project manager
  • Service / Help Desk
    - Incidents creation
    - Assignment of incident to L1 executive
    - Assignment of escalated incident to L2 executive
    - Single widow for L1 and L2 teams to view incident ticket status
    - Recorded history of incident
    - Resolution summary

Key Service Offerings

  • Single widow L2O (lead to order) framework solution
  • E2E transaction view to ensure transaction visibility
  • Configurable product templates enabling quick product launches on system
  • Integrated workflow on system to ensure data integrity and higher rate of FTRs
  • Document upload and flow
  • Product discount workflow
  • Admin rights to create user and provide role based access from front end interface
  • Other standard features like data export in MS Excel, PDF, etc.

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