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Overview

Service Assurance solution consists of 'Integrated Field Force' tool that integrates multiple components of field services to enable service provider deliver truly optmise customer experience.

Integrated Field Force Tool is an in-house developed field services management solution, which caters to all aspects of telecom field services, like Corrective Maintenance, Preventive Maintenance & Service Installation.

Key Service Offerings

TCTS' Service Assurance offering touches all the aspects of field services like Dispatch, Mobility, Management, Escalations etc. to enable an organisation deliver world class services to its customers:
  • Implementation of Field Force Tool
  • Customization of the Tool as per existing environment
  • Integration with existing Systems like Incident Management System, Order Orchestration System
  • Working with operator to improve user adoption

Differentiator

  • Tired and tested solution
  • Transformation solution
  • Rich pool of experience resources

A Case in Point

TCTS has rolled out Integrated Field Force Tool to field service teams of a large B2B Operator. The following are the outcomes:
  • Reduction in Time to Resolve & time to complete tasks
  • Reduced coordination effort
  • Improved Patrol reduces cable cuts
  • Improved utilization of field technician effort leading to higher productivity

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